Refund Policy
This policy explains how cancellations, billing corrections and refunds work for subscriptions to the platform. It covers subscription fees only. Payments made by dealers to a manufacturer for goods are handled by that manufacturer.
01Free trial
The 10 dealer, 30 day trial is free. Nothing is charged during the trial, so no refund applies.
02Monthly plans
Monthly plans can be cancelled at any time and stay active until the end of the current billing month. Fees for a month that has started are not refunded.
03Annual plans
- If you cancel within 14 days of the start of an annual term, we refund the annual fee minus usage for the days elapsed, billed at the monthly rate.
- After 14 days, annual plans continue until the end of the term and are not refunded, but you can choose not to renew.
04Active dealer billing corrections
Because plans are billed per active dealer, any dealer counted in error, such as a test account or a duplicate, will be credited on the next invoice once reported within 30 days of the invoice date.
05Service credits
If the service is unavailable for a significant period outside planned maintenance, affected manufacturers may receive service credits against future invoices, as set out in their plan.
06Onboarding and integration work
Onboarding or custom integration work quoted separately is refundable only for work that has not yet started.
07How refunds are paid
Approved refunds are paid to the original payment method within 10 business days. Taxes are refunded in line with applicable law.
08How to ask
Send your request with the account name and invoice number through the Contact us page, choosing "Pricing" as the topic.